Policies

Welcome to NAIT

Important information for NAIT Students.

Mission/Vision

The NAIT Bookstore is owned and operated by the Northern Alberta Institute of Technology. Our mandate is to provide a convenient source of learning resource materials in support of NAIT's academic goals. Additionally, we retail a wide variety of campus and convenience products. We welcome your questions and comments.


Customer Service Statement

  • Providing friendly and efficient customer service
  • Helping you find what you're looking for. Our customer service representatives are knowledgeable about the products in our store.
  • Assisting you to locate merchandise that is not available in our store. If we don't have it, we can help you get it, with our product research and special order service.
  • Supporting the NAIT Community. Ask us how we can help with your promotional activities.

Refund Policy 

  • We will give refunds on the return of most items that are in 
    resaleable and unopened condition, and are accompanied by an original receipt within three weeks of purchase, and with 
    appropriate photo identification. Students must present their student ID card; non-students must present valid government-issued photo ID.
  • Refunds will not be given for software, red-tag items, special 
    orders, confectionery, food items, bus passes, lottery and other 
    tickets, gift and food services cards, graduation gowns, 
    shrink-wrapped or sealed items that have been opened, textbooks that were purchased within one month of the official completion of the relevant NAIT course or program. Replacement, repair or 
    warranty assistance for defective items is at our discretion but they must be accompanied by the original receipt, packaging and manuals.
  • Textbooks, Coursepacks and ILMS that are returned due to 
    withdrawals must be returned in resaleable and unopened condition accompanied by the withdrawal form, within 21 days of withdrawal, and within 31 days of purchase. 
  • All refunds will be credited in the same form and to the same payment card was originally used for the purchase, if applicable. Items purchased by cheque cannot be refunded until 15 business days after purchase. 
  • Any refund may be refused or be subject to restocking charges, at our discretion. 

ETS Transit Passes & Tickets

To purchase ETS Transit Passes or Tickets the following criteria must be met:

  • Valid, current NAIT student ID must be presented
  • You must be enrolled in 192 hours of classes (12 hours/week) for an entire semester (apprentive or continuing education).
  • A copy of your timetable must be shown at time of purchase.  Visit the NAIT Student Portal to print out a copy of your timetable.  Please ensure your name, student ID, along with class start & end dates are showing on the timetable.